Refund Policy
Runtailor adheres to a strict no-refund policy. Refunds will only be issued in cases where a customer has overpaid for a service. In such instances, the excess amount will be refunded after verification.
For cancellations of new tailor service, refunds are not typically provided. However, in exceptional cases, a refund may be considered. These cases require approval from the Head of Operations and must be substantiated with valid reasons. The decision of the Head of Operations will be final and binding.
Return
Product must be returned to us within 7 days from the date it has been delivered to the customer. Product must be returned with all tags attached in its original condition along with all packing material, courier receipt, invoice & other papers.
Refund
Once the Product is received to the company successfully, RunTailor will instantly initiate the refund to your source account or chosen method of refund.
Refund and Cancellation for Service Provider Company
Due to service providers in nature “NO REFUND”, “NO CANCELLATION” will be entertained once the Payment has been made.
Cancellation Policy
Please note an order can only be canceled within 24 hours of placing the order. Once the order is processed after 24 hours, no cancellation request will be entertained. However, return is possible for all orders/products.
OR
Customers can CANCEL order only before the Order has been shipped/Dispatched. After the Product/s have been shipped, The Customer CANNOT Cancel the Orders. However, return is possible for all orders/products.
Shipping & Delivery Policies
RunTailor ships its products to almost all parts of India. Orders placed will be shipped within 24* hrs. We ship on all days except Sunday and National Holidays.
For all areas serviced by reputable couriers, the delivery time would be within 3 to 4 business days of shipping (business days excluding Sundays and other holidays). For other areas the products will be shipped and may take 1-2 weeks depending on location. At times there might be unexpected delays in the delivery of your order due to unavoidable and undetermined logistics challenges beyond our control for which RunTailor is not liable and would request its users to cooperate as RunTailor continuously tries to nought such instances. Also, RunTailor reserves the right to cancel your order at its sole discretion in cases where it takes longer than usual delivery time or the shipment is physically untraceable and refund the amount paid for cancelled product(s) to your source account.
Contact Us
support@runtailor.com
RunTailor Fashion Pvt Ltd
3rd Floor Indralok Pride,
7-56/19,
Prashant Hills,
Manikonda,
Hyderabad,
Telangana 500032, India.